I’m a new client! What do I need to do?
Please visit this page and tell us a little about yourself and we will get back to you ASAP.
First of all, it’s fantastic that you have decided to start to get fitter and stronger!
We are here for you to help you achieve that!
How much does A Personal Training session cost?
Please refer to the PT RATES page for training options and rates.
How do I pay for my sessions?
You can pay by either cash or bank transfer on the day of your session.
However, buying a 10-Pack will need to be paid upfront before your first session.
How do I cancel or reschedule PT sessions?
Sessions can be canceled or rescheduled 12 hours before the session time via text without charge.
Please refer to our Cancellation Policy when changing your session less than 12 hours before your session time.
Do I get charged for not attending a PT session?
Yes!
If you do not arrive for your booked session, you will be charged accordingly.
However, we understand that emergencies do happen (…for VIX Total Fitness too!), therefore we will try to be as accommodating as possible to reschedule your appointment before charging for the session you missed.
What happens if I arrive late for a PT session?
If you arrive late for your scheduled PT session, the session will finish as per the session booked.
For example, if you have booked a session at 10:00 am and you arrive 15 minutes late, your session will still finish at 11:00 am.
If VIX Total Fitness arrives late, the time will be made up or another session booked in.